Eurolaw Legal Advice Service | Tax Advice Service | Health and Medical Information Service | Domestic Help
Veterinary Help | Childcare Help | Home Help | Counselling Helpline | Glass Replacement Service
Calls to helplines are free from BT landlines, calls from mobile phones and other networks may vary. Please check with your service provider.
Home Insurance
EUROLAW LEGAL ADVICE SERVICE – call 0800 1388 112
You will be given confidential legal advice over the phone on any personal legal problem according to the laws of member countries of the European Union (and of the Isle of Man, the Channel Islands, Switzerland and Norway).
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TAX ADVICE SERVICE – call 0800 1388 112
You will be given confidential advice over the phone on personal tax matters.
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HEALTH AND MEDICAL INFORMATION SERVICE – call 0800 1388 112
You will be given information over the phone on general health matters and non-diagnostic advice on medical matters. Advice can be given on allergies, the side-effects of drugs and how to improve overall health. Information is available on all health services including hospital waiting lists.
Between the hours of 7pm and 9am a message will be taken and a health and medical advisor will contact you the next day at an agreed time.
PLEASE NOTE: For the following four assistance services you will be responsible for paying the costs of the help provided, although if a claim is accepted for loss or damage arising from the emergency such costs will be paid for, subject to the Policy terms and conditions.
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DOMESTIC HELP – call 0800 1388 112
Arrangements will be made for help or repairs needed if you have a domestic emergency in the home, such as a burst pipe, blocked drain, broken window or building damage.
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VETERINARY HELP – call 0800 13 88 112
If your pet is ill or injured, help will be given in finding a vet who can offer treatment.
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CHILDCARE HELP * – call 0800 1388 112
Arrangements will be made to help you find a range of childcare options in your area if an unforeseen event occurs (such as illness or injury to you) and you need to make alternative childcare arrangements.
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HOME HELP * – call 0800 1388 112
Arrangements will be made to help you find cleaning staff, au pairs and housekeepers if you need assistance to run your home in a crisis (such as illness or injury to you).
*Please note we are only able to contact these services during office hours 9.00am - 5.00pm Monday to Friday. Outside of these times, contact will be made with them on your behalf the next working day and you will be called back.
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COUNSELLING HELPLINE – call 0800 1388 115
You and members of the family will be provided with a confidential counselling service over the phone including, where appropriate, onward referral to relevant voluntary or professional services.
The above services are provided by DAS Legal Expenses Insurance Company LTD.
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GLASS REPLACEMENT SERVICE – call 0800 13 88 113
Broken glass is unsightly and inconvenient and, in external doors and windows, it presents a security risk. You will be provided with a quick and efficient replacement service for fixed internal and external glass 24 hours a day, every day of the year. You can have broken glass replaced at a time suitable to you. The service is free but if the Policy terms require you to pay an excess, or if you are VAT registered you will be asked to pay for these costs.
We will not accept responsibility if the Helpline Services are unavailable for reasons outside our control.
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