congregational

Once received, we will assess your claim and aim to respond to you within 5 working days. Your claim will be allocated a unique claim reference number which you should quote in any future correspondence with us.
Depending on the nature of your claim we may need to contact you for more information or appoint a Loss Adjuster. If your claim can’t be resolved straight away we will always keep you informed of the progress.
If a Loss Adjuster is appointed they will contact you within 24 hours to make an appointment. A Loss Adjuster is appointed to assess the claim and damage to ensure that a fair settlement is reached.
Once your claim is agreed we aim to make payment in five working days.
Claim payments can be made by cheque directly to you less your policy excess in addition to any voluntary and/or compulsory excess or to your contractor less the excess amount/s.

Congregational & General Insurance plc is authorised and regulated by the Financial Services Authority, authorisation number 202089.