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 Once received, we will assess your claim and will aim to respond to you within 5 working days. Your claim will be allocated a unique claim reference number which you should quote in any future correspondence with us.
- Depending on the nature of your claim we may need to contact you for more information or appoint a Loss Adjuster. If your claim can’t be resolved straight away we will always keep you informed of the progress.
- If a Loss Adjuster is appointed they will contact you within 24 hours to make an appointment. A Loss Adjuster is appointed to assess the claim and damage to ensure that a fair settlement is reached.
- Once your claim is agreed we aim to make payment without delay.
- Claim payments can be made by cheque directly to you less your policy excess in addition to any voluntary and/or compulsory excess or to your contractor less the excess amount/s.
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