 Before Making a Claim
- If the loss or damage is extensive i.e. fire or flood, please contact our claims department on 01274 700 700 as soon as possible during office hours (9.00am - 5.00pm Monday to Friday), in order that a loss adjuster can be appointed. The adjusters will normally contact you the same day to make an appointment.
- If you are making a claim for suspected Subsidence, Landslip or Heave, please contact our claims department to enable a loss adjuster to be appointed to inspect the damage.
- If the claim relates to third party damage or injury, call our claims department immediately. Please do not answer any correspondence you receive in relation to the incident, simply send this to us.
- If emergency temporary repairs are necessary to protect your property or prevent further damage please proceed as soon as possible and submit the appropriate invoices. Please note we will only pay these costs if you have a valid claim.
- Do not dispose of any damaged property as it may be necessary for it to be inspected.
- Please check your policy and/or schedule to see if you are covered. A copy of our Church Choice policy wording can be found on the right hand side of this page. Alternatively call our claims department for guidance.
- Any damage caused by thieves, or vandals or by riot, civil commotion, strikes or labour disturbances must be reported to the police as soon as possible and the crime reference number provided on the claim form.
- You must not admit liability, send any writ or summons to us immediately and tell us immediately if anyone makes a claim upon you.
- If you need assistance you may wish to call one of the helplines shown below. These are free and confidential services offering help and advice to policyholders. They help with a wide range of events and emergencies such as building damage, burst pipes, a blocked drain or a broken window. These services are available 24 hours a day, 365 days a year.
Church Assistance call: 0800 1388 114
Church Glass Replacement call: 0800 1388 116
Church Counselling call: 0800 1388 115
Church Accountancy and Trustee Helpline call: 01243 554 198
Please do not use these helplines to register an insurance claim or enquire about an existing claim. Please contact us during office hours as shown above. Please note any payments made in respect of any of these services will only be considered if there is a valid claim under the policy.
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